FAQ

If you receive a damaged item, please contact us within 14 days of delivery. Provide your order number and photos of the damage, and we'll assist you with a replacement or a refund.

We accept a wide range of payment methods, including credit/debit cards, PayPal, and other secure payment options available at checkout.

at the moment we doesn't offer gift cards

If you need to change your shipping address, please contact us immediately. We can only update your address if the order has not yet been shipped.

We offer various shipping options depending on your location and the items purchased. Orders containing in-stock items are shipped within 1–3 business days, while pre-order items may take longer. Shipping times vary by country and region.

Our Polar Zip hoodie is made from a carefully crafted blend of 15% polyester and 85% cotton. This combination ensures a soft, comfortable feel while maintaining durability and warmth, making it perfect for both casual wear and outdoor activities. The polyester helps to maintain shape and resist wrinkles, while the cotton provides breathability and a cozy texture.

You can contact our customer support team via email or the contact form on our website. We aim to respond to all inquiries within 24 hours.

For the best care of your Polar Zip hoodie, we recommend washing it at 30°C. This ensures that the fabric stays soft, retains its shape, and remains in top condition for a long time. Always follow the care label for further instructions to preserve the quality of the material.

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped. If your order has already been shipped, you will need to wait then mail us to make an solution.

Yes, we offer international shipping to many countries. Shipping costs and times vary depending on your location. Please check the shipping details at checkout for accurate information.

FAQs are important because they: Save Time: Customers can find answers to common questions instantly, reducing the need for support inquiries. Enhance User Experience: By providing clear information, you make the shopping or browsing process easier for visitors. Build Trust: An FAQ section shows you care about your customers’ concerns and helps to clarify your policies, which fosters trust. Boost Sales: By addressing concerns about shipping, returns, or product details, FAQs can help customers feel more confident and encourage purchases. Improve SEO: FAQs can help your website rank higher in search engines by answering specific queries that potential customers are searching for. In short, FAQs provide value by improving efficiency, customer satisfaction, and online visibility.

An FAQ section (Frequently Asked Questions) is a part of a website or product where common questions are listed along with their answers. The goal is to provide quick, accessible information to users, helping them find answers to common queries without needing to contact customer service. Typically, FAQs cover a variety of topics such as: Product details Shipping and return policies Payment options Care instructions Account management This section is designed to save time for both customers and businesses, improving user experience and reducing repetitive inquiries.